January 2025 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released at the end of 2024 and January 2025. (You can view previous blog articles.)…
07/02/2025
Azure Communication Services in Healthcare Update – HIMSS & BUILD 2023
HIMSS Global Health Conference The HIMSS23 conference was held during the week of April 17-21 in Chicago, IL. It is no surprise that AI took center stage at HIMSS this year. Andor Health announced new clinical decision support capabilities using Azure Communication Services and Azure OpenAI Service on its telehealth…
01/06/2023Azure Communication Services Blog
You may be interested in
Accelerate customer outcomes with Azure AI Services and Azure Communication Services
I’m excited to share the release of the latest installment of Microsoft Mechanics, showcasing how businesses can achieve more across every customer interaction by integrating intelligence into their communications with…25/09/2023Messaging Connect: Global SMS Coverage Now Available in Azure Communication Services
For developers building intelligent, automated communication experiences with Microsoft Azure Communication Services (ACS), global SMS coverage has long been a constraint. Today, we’re removing that barrier. We’re excited to announce the public preview…28/07/2025Copilot in Azure is now integrated in the Voice and Video Insights dashboard
We’re excited to announce the public preview of Copilot in Azure integrations in the Voice and Video Insights dashboard of your Azure Portal. This dashboard provides overview and debugging guidance…20/03/2025Customer Support Chat Demo with Azure Communication Services and Azure OpenAI
You know the drill. You’re stuck in a support chat, typing “agent” like it’s a secret password. The bot doesn’t get it. You repeat yourself. You wonder if anyone is…02/06/2025Azure Communication Services August 2023 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in July 2023. (You can view previous blog articles here.) This month’s update…03/08/2023Azure Communication Services July 2023 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in June 2023. (You can view previous blog articles here.) This month’s update…10/07/2023Azure Communication Services September 2024 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in August 2024. (You can view previous blog articles.) Enhancing Custom App Experiences…08/10/2024From Call Transcripts to CRM Gold: AI-Powered Post-Call Intelligence
Call transcripts are full of business intelligence that never makes it to your Customer Relationship Management (CRM) software. Customer sentiment, promised follow-ups, escalation signals – all lost in walls of…24/09/2025Send an email in Python using Azure Communication Services
Here is a step-by-step tutorial on how to send an email using the Azure Communication Services SDK in Python. Pre-requisites 1. Azure Subscription – If you don’t have one, create…06/11/2024Azure Communication Services Virtual Rooms is now Generally Available
Virtual Rooms, a new set of APIs from Azure Communication Services, that enables developers to build rich communication experiences with a higher degree of control and structure is now generally…14/06/2023Azure Communication Services April 2023 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in March 2023. (You can view previous blog articles here.) This month’s update…03/04/2023