Azure Communication Services June 2024 Feature Updates
Data Retention with Chat threads Developers can now create chat threads with a retention policy between 30 and 90 days. This feature is in public preview. This policy…
19/06/2024
Tech Mahindra and Microsoft enhance patient experiences with intelligent communication capabilities
In my first post after the holiday break, I am excited to announce a collaboration between Tech Mahindra and Microsoft to help enterprises realize the power of intelligent communication solutions. Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and society to rise for a more…
26/01/2024Azure Communication Services Blog
You may be interested in
Conversational AI applications with Azure Communication Services and the Azure OpenAI Realtime API
At Microsoft, we’re dedicated to helping businesses create seamless, interactive experiences that blend advanced communication capabilities with the power of artificial intelligence. We're shipping an updated set of samples, documentations,…17/03/2025Azure Communication Services at DEVintersection & Microsoft Azure + AI Conference
This week, DEVintersection and the Azure + AI conference is bringing together technology enthusiasts from around the world, and it's shaping up to be the must-attend event for all things…04/12/2023HCLTech and Microsoft drive intelligent B2C communications for the enterprise
I am excited to announce that our collaboration with HCLTech is now live and we are able to bring the best of HCLTech's implementation to Microsoft clients globally to help…01/11/2023Transitioning Smoothly from Twilio Programmable Video to Azure Communication Services
Twilio recently announced that their Programmable Video API will be deprecated effective December 5, 2024. Azure Communication Services offers real-time video calling solutions for developers looking to migrate from Twilio’s Video…30/01/2024Pre-send email analysis: Detecting sensitive data and inappropriate content using Azure AI
Azure Communication Services email enables organizations to send high volume messages to their customers using their applications. This tutorial shows how to leverage Azure AI to ensure that your messages…07/11/2024December 2024 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in September through December 2024. (You can view previous blog articles.) As the year…16/12/2024How to Leverage Artificial Intelligence with Azure Communication Services
Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to developer’s applications and is the same underlying platform and infrastructure that powers…22/03/2024NTT DATA and Microsoft pair up to modernize customer communications with generative AI
A core component of business-to-customer communication includes the contact center. However, many companies have committed to multi-year agreements with contact center services that have been surpassed by technological advances in…02/04/2024Public Preview of Teams Phone extensibility for CCaaS ISV solution developers
At Enterprise Connect in March, we introduced Teams Phone extensibility for Dynamics 365 Contact Center and contact center as a service (CCaaS) ISV solutions to help organizations extend their telephony…05/06/2025Azure Communication Services May 2023 Feature Updates
The Azure Communication Services team is excited to share several new product and feature updates released in April 2023. (You can view previous blog articles here.) This month’s update…05/05/2023Azure Communication Services at Microsoft Build 2024
Join us in-person in Seattle or virtually for Microsoft Build 2024 from May 21 to 24. We're excited to share the latest updates from Azure Communication Services with the developer…16/05/2024