Accelerate customer outcomes with Azure AI Services and Azure Communication Services

I’m excited to share the release of the latest installment of Microsoft Mechanics, showcasing how businesses can achieve more across every customer interaction by integrating intelligence into their communications with Azure AI Service and Azure Communication Services. Watch the video here and read on to learn more. …

25/09/2023Azure Communication Services Blog

Share:

You may be interested in

10 Things You Might Not Know You Could Do with Azure Communication Services
Azure Communication Services Blog,
Azure Communication Services gives developers the building blocks for voice, video, chat, SMS, and more. But the real magic happens when you start combining those capabilities with other Azure services…
01/08/2025
Capgemini and Microsoft are transforming customer experiences with intelligent communications
Azure Communication Services Blog,
Over the past year, my team and I have worked closely with enterprise clients wrestling with change seeking to realize innovative ways to engage with their customers, take advantage of…
28/08/2023
MS Build Recap and Upcoming Events
Azure Communication Services Blog,
Wow, what a week at Microsoft Build 2024. We had a fantastic experience watching the amazing innovations in AI and Copilot world and connecting with so many of you from…
04/06/2024
Simpler, Faster Azure Communication Services Email Now Generally Available
Azure Communication Services Blog,
Today, Azure Communication Services announces the general availability of Email service, expanding its comprehensive suite of multichannel communication APIs. Businesses can embed email in their customer engagement applications to enhance…
05/04/2023
Build a low code conversational SMS bot with Azure Communication Services and Azure OpenAI
Azure Communication Services Blog,
In our last blog, we walked through the process of building an SMS conversational bot. Today we want to showcase a similar bot, but this time built completely on top…
22/02/2023
Azure Communication Services Technical Documentation Table of Contents Update
Azure Communication Services Blog,
Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need.…
12/02/2025
Azure Communication Services February 2024 Feature Updates
Azure Communication Services Blog,
The Azure Communication Services team is excited to share several new product and feature updates released in January 2024. (You can view previous blog articles here.) This month’s update…
07/02/2024
Azure Communication Services May 2024 Feature Updates
Azure Communication Services Blog,
Data Retention with Chat threads Developers can now create chat threads with a retention policy between 30 and 90 days. This feature is in public preview. This policy…
19/06/2024
Help customers reach your organization with click-to-call for Microsoft Teams Phone
Azure Communication Services Blog,
Click-to-call for Microsoft Teams Phone is now available. Organizations can enable customers to easily reach their sales and support members on Microsoft Teams with just a single click. By adding…
26/03/2024
Public Preview of Teams Phone extensibility powered by Azure Communication Services
Azure Communication Services Blog,
With generative AI, Contact Center as a Service (CCaaS) providers can easily advise human agents so they’re responsive to customer needs, automate workflows, and ultimately improve the overall customer experience.…
03/06/2025
Azure Communication Services at the DEVIntersection Conference
Azure Communication Services Blog,
Join us for the DEVintersection Conference from September 10 to 12, 2024, in Las Vegas, Nevada. This event gathers technology enthusiasts from across the globe. Whether you are a developer,…
09/09/2024
April 2025 Feature Updates
Azure Communication Services Blog,
The Azure Communication Services team is excited to share several new product and feature updates released in March and April 2025. (You can view previous blog articles.) Real Time Text…
30/04/2025