Wow, what a week at Microsoft Build 2024. We had a fantastic experience watching the amazing innovations in AI and Copilot world and connecting with so many of you from…
Today at Microsoft Build, we shared that Azure Communication Services will soon release new capabilities for developers to shape the workflows they need to deliver faster, enriched communication experiences to…
Join us in-person in Seattle or virtually for Microsoft Build 2024 from May 21 to 24. We're excited to share the latest updates from Azure Communication Services with the developer…
The Azure Communication Services team is excited to share several new product and feature updates released in April 2024. (You can view previous blog articles here.) See this month’s…
We are gearing up for the European Cloud and Collaboration Summit next week from May 14 -16 in Wiesbaden, Germany with four engaging sessions for our developer audience. These conferences…
The Azure Communication Services team is excited to share several new product and feature updates released in March 2024. (You can view previous blog articles here.) See this month’s…
A core component of business-to-customer communication includes the contact center. However, many companies have committed to multi-year agreements with contact center services that have been surpassed by technological advances in…
Click-to-call for Microsoft Teams Phone is now available. Organizations can enable customers to easily reach their sales and support members on Microsoft Teams with just a single click. By adding…
Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to developer’s applications and is the same underlying platform and infrastructure that powers…
Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to developer’s applications and is the same underlying platform and infrastructure that powers…
The Azure Communication Services team is excited to share several new product and feature updates released in February 2024. (You can view previous blog articles here.) This month’s updates…
We are excited to announce that Azure Communication Services Advanced Messaging is now generally available, enabling developers to send and receive messages from their applications through third party social messaging…
Contact and support centers are often the first point of contact for customers who need assistance, information, or feedback from an organization. However, managing a large volume of inbound and…
The Azure Communication Services team is excited to share several new product and feature updates released in January 2024. (You can view previous blog articles here.) This month’s update…
Twilio recently announced that their Programmable Video API will be deprecated effective December 5, 2024. Azure Communication Services offers real-time video calling solutions for developers looking to migrate from Twilio’s Video…
Twilio recently announced that their Programmable Video API will be deprecated effective December 5, 2024. Azure Communication Services offers real-time video calling solutions for developers looking to migrate from Twilio’s Video…
In my first post after the holiday break, I am excited to announce a collaboration between Tech Mahindra and Microsoft to help enterprises realize the power of intelligent communication…
Hello Azure Communication Services users! As we enter 2024, we'd like to take the opportunity to hear what you think of the Azure Communication Services platform. We'd love to hear…
The Azure Communication Services team is excited to share several new product and feature updates released in December 2023. (You can view previous blog articles here.) This month’s update…
There are so many celebrations in December, and with good reason, as we have so much to be thankful for coming to the end of the year. In the case…
The Azure Communication Services team is excited to share several new product and feature updates released in November 2023. (You can view previous blog articles here.) This month’s update describes…
This week, DEVintersection and the Azure + AI conference is bringing together technology enthusiasts from around the world, and it's shaping up to be the must-attend event for all things…
Today at Microsoft Ignite we shared that Azure Communication Services will soon release new capabilities for developers to shape the workflows they need to deliver faster, personalized communication experiences to…
I am excited to announce that our collaboration with HCLTech is now live and we are able to bring the best of HCLTech's implementation to Microsoft clients globally to help…
Available in public preview, developers can integrate WhatsApp Business Platform into their applications with Azure Communication Services Advanced Messaging. The Advanced Messaging SDK from Azure Communication Services enables businesses…
The Azure Communication Services team is excited to share several new product and feature updates released in September 2023. (You can view previous blog articles here.) This month’s update…
I’m excited to share the release of the latest installment of Microsoft Mechanics, showcasing how businesses can achieve more across every customer interaction by integrating intelligence into their communications with…
The Azure Communication Services team is excited to share several new product and feature updates released in August 2023. (You can view previous blog articles here.) This month’s update…
Over the past year, my team and I have worked closely with enterprise clients wrestling with change seeking to realize innovative ways to engage with their customers, take advantage of…
The Azure Communication Services team is excited to share several new product and feature updates released in July 2023. (You can view previous blog articles here.) This month’s update…
The Azure Communication Services team is excited to share several new product and feature updates released in June 2023. (You can view previous blog articles here.) This month’s update…
Virtual Rooms, a new set of APIs from Azure Communication Services, that enables developers to build rich communication experiences with a higher degree of control and structure is now generally…
The Azure Communication Services team is excited to share several new product and feature updates released in May 2023. (You can view previous blog articles here.) This month’s update…
HIMSS Global Health Conference The HIMSS23 conference was held during the week of April 17-21 in Chicago, IL. It is no surprise that AI took center stage at HIMSS this…
The Azure Communication Services Calling SDK for Windows is now generally available! You can use this SDK to natively create rich audio and video experiences in Windows for your customers,…
Many organizations, for example, schools during a significant weather event, need to rapidly communicate ad hoc updates via SMS or Email. With Azure Communication Services and Azure OpenAI Services, we…
We'd like to send a huge Thank You to everyone who attended Microsoft Build and participated in the sessions and discussions about Azure Communication Services. It was great to reconnect with…
Today at Microsoft Build we shared that Azure Communication Services will be releasing new capabilities for businesses to build intelligent and effective interactions with their customers. These releases are helping…
Microsoft Build is just around the corner and we can’t wait to share the latest advancements from Azure Communication Services with the developer community next week. We are excited…
The Azure Communication Services team is excited to share several new product and feature updates released in April 2023. (You can view previous blog articles here.) This month’s update…
We are excited to represent Azure Communication Services and lead a session at the Microsoft 365 Conference on Wednesday, May 3rd in Las Vegas, Nevada. We invite you to join us…
As we head into HIMSS next week, virtual care will be a hot topic as telehealth remains a preferred strategy for improving patient access post-COVID. This is especially important when…
Today, Azure Communication Services announces the general availability of Email service, expanding its comprehensive suite of multichannel communication APIs. Businesses can embed email in their customer engagement applications to enhance…
The Azure Communication Services team is excited to share several new product and feature updates released in March 2023. (You can view previous blog articles here.) This month’s update…
Customer conversations are a gold mine of information that can help service providers create a better customer experience. When a customer contacts a service provider, they are often routed between…
Building modern custom communication user experiences for Microsoft Teams users just got easier with the Azure Communication Services UI Library. The UI Library now supports the ability for developers to…
The Azure Communication Services team is excited to share several new product and feature updates released in February 2023. (You can view previous blog articles here.) This month’s update…
The most important aspect of building a communication solution is ensuring that the end-user is able to successfully join a call. However, it is well known that users can face…
Join us for Azure Communication Services and Microsoft Teams “Ask Microsoft Anything” on March 8 from 9:00 to 10:00 AM PST. This live online event will provide you with the…
Introducing Azure Communication Services UI Library to Xamarin & .NET MAUI Azure Communication Services provides Calling Composite experiences on mobile platforms, a library that makes it easy for developers to…