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Call transcripts are full of business intelligence that never makes it to your Customer Relationship Management (CRM) software. Customer sentiment, promised follow-ups, escalation signals – all lost in walls of…
The Specialization Revolution Businesses across industries want AI-driven automation that actually meets their unique needs. Generic, one-size-fits-all solutions aren’t cutting it anymore. Think about it: a healthcare AI sending HIPAA-compliant…
We are proud to announce the general availability of Teams Phone extensibility (TPE) powered by Azure Communication Services. This enables Contact Center as a Service (CCaaS) vendors to integrate seamlessly…
We’re excited to announce that Azure Communication Services (ACS) is now Generally Available in Azure Government, including Video and Chat capabilities. This milestone empowers U.S. government agencies and their partners…
In this tutorial, you'll learn how to create an AI agent that can send emails on your behalf. We'll use Microsoft Copilot Studio and the robust infrastructure of Azure Communication…
Ever missed an appointment because of a rigid SMS system? What if you could text a change and get an immediate, natural response that understands your intent and confirms a…
Microsoft today announced the General Availability (GA) of its Email Communication Service within Azure Government, a milestone that marks a significant advancement in secure and compliant digital communication for U.S.…
Azure Communication Services gives developers the building blocks for voice, video, chat, SMS, and more. But the real magic happens when you start combining those capabilities with other Azure services…
For developers building intelligent, automated communication experiences with Microsoft Azure Communication Services (ACS), global SMS coverage has long been a constraint. Today, we’re removing that barrier. We’re excited to announce the public preview…
In today's multi-modal communication landscape, both humans and AI agents can interact across multiple sessions—via chat, voice, or other communication channels. Managing those user sessions securely and consistently has been…
The following is a public press release from Lockheed Martin & Librestream announcing the launch of their secure video collaboration platform. In an effort to continue ensuring armed forces are…
Customer support is vital but often bogged down by repetitive queries like password resets, billing issues, and basic troubleshooting. Automating these common responses frees up valuable time, allowing your team…
At Enterprise Connect in March, we introduced Teams Phone extensibility for Dynamics 365 Contact Center and contact center as a service (CCaaS) ISV solutions to help organizations extend their telephony…
Today, businesses are continuing to modernize their email infrastructure and are looking to boost security, scalability, and efficiency. In addition, with Exchange recently announcing limits for external recipients (ERRL, TERRL),…
With generative AI, Contact Center as a Service (CCaaS) providers can easily advise human agents so they’re responsive to customer needs, automate workflows, and ultimately improve the overall customer experience.…
You know the drill. You’re stuck in a support chat, typing “agent” like it’s a secret password. The bot doesn’t get it. You repeat yourself. You wonder if anyone is…
If you’ve already dipped your toes into email with Azure Communication Services, you know it’s easy to get started. But what happens after that first email? This blog is your…
Today at Microsoft Build, we’re excited to announce the General Availability of bidirectional audio streaming for Azure Communication Services Call Automation SDK. Unveiling the power of speech-to-speech AI through Azure…
We’re excited to share a significant update to the Azure Communication Services Sample Builder. This release integrates Azure’s latest AI and video calling capabilities, implementing meeting transcription and AI-generated call summaries to help…
If you're sending emails with Azure Communication Services, you already know how powerful the platform is for delivering messages at scale. But what happens after you hit send? In our latest video, we…
This April, we partnered with Microsoft Reactor to deliver a four-part webcast series designed to help developers get started with Azure Communication Services. Each 20-minute episode focused on a different…
As part of our Azure Communication Services Fundamentals webinar series this month, we had the opportunity to walk developers through how to set up SMS messaging with Azure Communication Services (ACS)—from…
The Azure Communication Services team is excited to share several new product and feature updates released in March and April 2025. (You can view previous blog articles.) Real Time Text…
At the U.S. Small Business Administration (SBA), we faced significant challenges with our existing mass communications solution. Our organization is the only cabinet-level federal agency fully dedicated to small business…
As part of our webinar Azure Communication Services Fundamentals series this month, we had the pleasure of walking developers through how to set up WhatsApp messaging using Azure Communication Services…
We're halfway through our first season of the Azure Communication Services Fundamentals series, and we are excited to invite you to our next session - Maximizing Email Insights with Logs…
Are you looking to integrate powerful communication features like WhatsApp, SMS, email, or video calling into your applications? Join us for "Azure Communication Services Learning Series | Fundamentals", a weekly…
We’re excited to announce the public preview of Copilot in Azure integrations in the Voice and Video Insights dashboard of your Azure Portal. This dashboard provides overview and debugging guidance…
Today, CCaaS providers are using Gen AI to improve customer experience by advising human agents and automating workflows. However, interactions are split between UCaaS like Teams and CCaaS systems, limiting…
At Microsoft, we’re dedicated to helping businesses create seamless, interactive experiences that blend advanced communication capabilities with the power of artificial intelligence. We're shipping an updated set of samples, documentations,…
The Azure Communication Services team is excited to share several new product and feature updates released in January 2025. You can view previous blog articles. 1. Calling Native SDKs add…
With the increasing demand for holistic, connected customer experiences, CX and unified communications are going hand-in-hand more than ever before. Today, anyone can become a citizen agent, directly assisting customers…
With the increasing demand for holistic, connected customer experiences, CX and unified communications are going hand-in-hand more than ever before. Today, anyone can become a citizen agent, directly assisting customers…
Technical documentation is like a map for using a platform—whether you're building services, solving problems, or learning new features, great documentation shows you the way to the solution you need.…
The Azure Communication Services team is excited to share several new product and feature updates released at the end of 2024 and January 2025. (You can view previous blog articles.)…
Use GitHub Copilot to help you write code using Azure Communication Services SDKs GitHub Copilot is an AI-powered code assistant that revolutionizes how you write code. In this tutorial,…
Many applications offer chat with automated capabilities but lack the depth to fully understand and address user needs. What if a chat app could not only connect people but also…
The Azure Communication Services team is excited to share several new product and feature updates released in September through December 2024. (You can view previous blog articles.) As the year…
In 2022, we knew legacy on-premise systems were not going to sustain us as a fully independent contact center solution for the dozens of customers we serve. At Purple, we needed…
We are pleased to announce the public preview of bidirectional audio streaming, enhancing the capabilities of voice based conversational AI. During Satya Nadella’s keynote at Ignite, Seth Juarez demonstrated a…
Today at Microsoft Ignite, we are excited to announce the upcoming preview of bidirectional audio streaming for Azure Communication Services Call Automation SDK, which unlocks new possibilities for developers and…
Today, we’re featuring a guest author, Luke Murray, a Microsoft Most Valuable Professional (MVP) for Azure. He’s written an article we’re sharing below, focused on Azure Communication Services Email and PowerShell.…
Azure Communication Services email enables organizations to send high volume messages to their customers using their applications. This tutorial shows how to leverage Azure AI to ensure that your messages…
Here is a step-by-step tutorial on how to send an email using the Azure Communication Services SDK in Python. Pre-requisites 1. Azure Subscription – If you don’t have one, create…
Innovation is not a solitary pursuit, and we recognize that some of the best ideas come from you, our Azure Communication Services community. By using our technology and identifying the…
Innovation is not a solitary pursuit, and we recognize that some of the best ideas come from you, our Azure Communication Services community. By using our technology and identifying the…
In the first part of this topic, we setup all the Azure resources like the Azure Communication Services for Email, SMS, WhatsApp for Business and developed the Azure Functions code for the…
In the interconnected digital era, it's crucial for businesses and services to communicate effectively with their audience. A robust notification system that spans various communication channels can greatly enhance user…
Building a WhatsApp AI Bot for customer support In this blog post, we’ll explore how to build a customer support application that integrates with WhatsApp using Azure Communication Services…
The Azure Communication Services team is excited to share several new product and feature updates released in August 2024. (You can view previous blog articles.) Enhancing Custom App Experiences…
