Identities with Custom ID: A Simpler, Smarter Way to Manage Communication Users

In today’s multi-modal communication landscape, both humans and AI agents can interact across multiple sessions—via chat, voice, or other communication channels. Managing those user sessions securely and consistently has been a challenge when using short-lived, ephemeral identities. Azure Communication Services (ACS) now solves that with Identities with Custom IDs. This…

22/07/2025Azure Communication Services Blog

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